The wave of the future
Companies that wish to embark on successful e-business initiatives must first make sure that these initiatives are not fragmented across business units. The organization needs:
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a comprehensive and cohesive strategy |
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a centralized and scalable e-business backbone |
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an organizational design that eliminates duplication of effort (by segregating the “e-business people” from the rest of It and other business units) |
They next need to realize that the future of e-business within the organization is in the back office, not the front office.
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It involves integration with data models, application programming interfaces, and middleware. |
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It’s not about fancy applications, but the stuff under the hood that will make the most difference between long term success or failure. |
Service providers
External services providers, in order to be successful, must bring to the table specific concepts and services that are vertically focused. Few companies or service providers can do it all.
Service providers should be used strategically as part of a well-planned sourcing strategy.
